We’re committed to getting your skincare favourites to you quickly and safely.
All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order is packed and shipped, you’ll receive a tracking link via email or SMS.
We offer standard local delivery across Singapore via trusted courier partners.
Please ensure that your shipping address is accurate. We are not responsible for lost packages due to incomplete or incorrect addresses.
If your package hasn’t arrived within the estimated timeframe, or if it shows as "delivered" but you haven't received it, please reach out to us at hello@mylitemask.com within 7 days. We’ll do our best to assist.
While we aim to meet all estimated delivery times, external factors such as courier delays, weather disruptions, or festive season surges may occasionally affect delivery.
We appreciate your understanding and patience.
