Refund policy

We want you to love every purchase with us. If something isn’t right, we’re here to help.

Returns

Due to the nature of our skincare products, we do not accept returns for opened or used items. This is to ensure the safety, hygiene, and quality of our products for all customers.

If you received a damaged, incorrect, or defective item, please reach out to us within 7 days of receiving your order. Kindly provide your order number, a brief description of the issue, and clear photos of the product(s) in question. We’ll assess the situation and offer an exchange, store credit, or refund where appropriate.

Refunds

Refunds are only issued in cases where:

• The product is faulty or damaged upon arrival
• The wrong item was sent
• The item is out of stock after purchase and cannot be fulfilled

Refunds will be processed via your original payment method and may take 5–10 business days to appear, depending on your bank or payment provider.

Exchanges

At this time, we do not offer direct product exchanges unless the item is defective or incorrect. If you wish to try a different product, we recommend placing a new order once your refund or credit has been processed.

Important Notes

All issues must be reported within 7 days of delivery.

Items must be unused, unopened, and in their original packaging to be eligible for any returns.

Shipping fees are non-refundable, unless the return is due to our error.

If you have any questions about your order or need help, feel free to contact us at hello@mylitemask.com.

Thank you for supporting us!